Team Manager - Booking Office

Vacancy: Team Manager - Booking Office

An opportunity has arisen for a Booking Office Team Manager to join the team at Tetbury Hospital on a Permanent, part time basis – 20 hours per week. 

The Organisation
Tetbury Hospital is an Independent Charitable Trust and on behalf of the local community, provides NHS and some private health care. The Trust offers interesting opportunities for professional and personal development in the friendly environment of a small but exceptionally well-equipped hospital in the heart of the Cotswolds. We are a growing business and everything we do is about putting people first, whether that be delivering exceptional care and support for our patients or providing growth and development opportunities for our team. 

The Opportunity

The post holder will work within the hospital’s administration team and will lead the booking office team. They will ensure a safe service is delivered and quality targets are met, planning for periods of annual leave and sickness. They will manage the workload of the team and ensure tasks are cascaded and understood. Ensuring the workload of each booking officer is balanced and targets are met. They will perform annual appraisals and set goals for individuals and the team to achieve. 

The post holder will communicate and maintain a collaborative working relationship with all users of the booking office services both internal and external, working well with clinical and non-clinical colleagues, patients’ and relatives. They will escalate any concerns to the Head of Information Technology & Administration of any issues arising which affect the efficient running of the service.

The post holder will be required to maintain effective and efficient systems for Electronic and Paper Patient Referrals. Booking appointments and surgery, for both private and NHS patients. The post holder will always ensure patient confidentiality. The post holder may also be required to take minutes, archive documents and general office duties as necessary.

The Ideal Candidate 
The role holder should enjoy working with computers, be confident talking to members of the public on the telephone and work in a logical manner, with close attention to detail. 

The role holder will be comfortable talking to doctors and nurses to ensure the Hospital has enough outpatient clinics and theatre lists running to manage the number of patients who wish to come to the Trust for their consultation and treatment.

The ideal candidate for this role will have:

• Excellent communication skills

• Maths and English GCSE (or equivalent) 

• Excellent computer and keyboard literacy 

• Knowledge of Xcel, Word & Databases

• Previous experience of the national Electronic Referral System with evidence of specialist knowledge in ERS, DoS and Data Protection legislation

Previous experience or qualifications in IT software applications and Level 2 leadership qualification would be desirable, however, full training will be provided.

The Package
We can offer flexible hours up to 20.00 hours per week (over 4 or 5 days), with an hourly pay rate of between £ 12.56-15.62 P/ hr. This role is a Grade I (NHS Band 5 equivalent). The Hospital offers staff benefits which include pension scheme (continuation in the NHS pension is possible subject to pension rules) and a starting full-time holiday entitlement of 25 days holiday (plus Bank holidays). Tetbury Hospital is keen to support professional development and offers a supportive friendly working environment in a unique setting. 

The Next Steps 
To find out more about Tetbury Hospital Trust please visit our website 

To visit the Hospital, find out more about this vacancy or for a copy of the job description and an application pack please contact Louise Harrison-Clarke ( 

The closing date for this role is 5pm on 19th June 2021 but the role may close early if a good response is received, therefore early application is encouraged. 

Additional information
As part of this role you will be required to complete mandatory training. 

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.

The Trust is committed to equality and diversity in employment and is a mindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available. 

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