Booking Office Administrator

Vacancy – Booking Office Administrator

An opportunity has arisen for a Booking Office Administrator to join the team at Tetbury Hospital on a permanent, part time basis – 20 hours per week.

The Organisation
Tetbury Hospital is an Independent Charitable Trust and on behalf of the local community, provides NHS and some private health care. The Trust offers interesting opportunities for professional and personal development in the friendly environment of a small but exceptionally well-equipped Hospital in the heart of the Cotswolds. We are a growing business and everything we do is about putting people first, whether that be delivering exceptional care and support for our patients or providing growth and development opportunities for our team.

The Opportunity
Do you like working on computers, are you confident on the telephone talking to members of the public? Do you work in a logical manner, would you be able to talk to doctors and nurses to ensure the Hospital has enough outpatient clinics and theatre lists running to manage the number of patients who wish to come to the Trust for their consultation and treatment? If so, then this is the job for you.

We are looking for a booking office administrator to join our busy administrative team, working either four days per week 12pm to 5pm or five days 1pm to 5pm.

If successful you will provide a call centre function to support patients in booking their healthcare appointments. You will support the administrative functions within the booking office and, when appropriate, the wider organisation. You will Provide manager with information regarding booking trends and escalating when additional capacity is required or when an outpatient clinic is not being utilised efficiently. To monitor and maintain waiting lists, ensuring adherence to the NHS Charter and local and National access standards (e.g. 18 weeks referral to treatment, operation rebooked within 28days for non-clinical cancellations)

The Ideal Candidate
The role holder should be able to remain professional and sensitive to customer needs at all times, you will be a strong and effective communicator, with the ability to work efficiently in a busy environment.

The ideal candidate for this role will have:

• Excellent communication skills
• Have Maths and English GCSE (or equivalent)
• Have excellent computer and keyboard literacy
• Have excellent attention to detail

Previous experience as a medical administrator with knowledge of the E-referral system is desirable, however, full training will be provided.

The Package
We can offer flexible hours up to 20 hours per week, with a starting hourly pay rate of between £ 9.76 –£ 10.79 P/ hr. A pay review is pending for this role. This role is a Grade S (NHS Band 3 equivalent). The Hospital offers staff benefits which include pension scheme (continuation in the NHS pension is possible subject to pension rules) and a starting full-time holiday entitlement of 25 days holiday (plus Bank holidays). Tetbury Hospital is keen to support professional development and offers a supportive friendly working environment in a unique setting.

The Next Steps

• To find out more about Tetbury Hospital Trust please visit our website

• To find out more about this vacancy or to apply for this position please contact for a copy of the job description and an application pack.

We reserve the right to close this job advert once we’ve received sufficient applications. This can happen quickly and may be before the advertised closing date, so if interested, please apply as soon as possible.

Additional information

As part of this role, you will be required to complete mandatory training.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.

The Trust is committed to equality and diversity in employment and is a mindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.

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