Booking Office Administrator

Vacancy - Booking Office Administrator

An opportunity has arisen for a Booking Office Administrator to join the team at Tetbury Hospital. Full time (37.5 hours).

Job summary

Do you like working on computers, are you confident on the telephone talking to members of the public? Do you work in a logical manner, would you be able to talk to doctors and nurses to ensure the Hospital has enough outpatient clinics and theatre lists running to manage the number of patients who wish to come to the Trust for their consultation and treatment? If so, then this is the job for you.

We are looking for booking office administrator to join our busy administrative team, working five days per week, 8.30am to 4.30pm with half an hour unpaid lunch.

If successful you will provide a call centre function to support patients in booking their healthcare appointments. You will support the administrative functions within the booking office and, when appropriate, the wider organisation. Providing managers with information regarding booking trends and escalating when additional capacity is required or when an outpatient clinic is not being utilised efficiently. To monitor and maintain waiting lists, ensuring adherence to the NHS Charter and local and National access standards (e.g. 18 weeks referral to treatment, operation rebooked within 28days for non-clinical cancellations)

You will remain professional and sensitive to customer needs at all times, you will be a strong and effective communicator, with the ability to work efficiently in busy environment.

To be successful in this role you will have:

• Maths and English GCSE (or equivalent)
• Excellent computer and keyboard literacy
• Excellent attention to detail

Previous experience as a medical administrator with knowledge of the E-referral system is desirable, however, full training will be provided.

The Organisation
Tetbury Hospital is an Independent Charitable Trust and on behalf of the local community, provides NHS and some private health care. The Trust offers interesting opportunities for professional and personal development in the friendly environment of a small but exceptionally well-equipped hospital in the heart of the Cotswolds. We are a growing business and everything we do is about putting people first, whether that be delivering exceptional care and support for our patients or providing growth and development opportunities for our team.

The Package
We can offer an hourly pay rate of between £ 9.63- £ 10.64 P/ hr. The Hospital offers staff benefits which include pension scheme (continuation in the NHS pension is possible subject to pension rules) and a starting full-time holiday entitlement of 25 days holiday (plus Bank holidays). Tetbury Hospital is keen to support professional development and offers a supportive friendly working environment in a unique setting.  

Additional information
As part of this role you will be required to complete mandatory training.  

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the EU.

The Trust is committed to equality and diversity in employment and is a mindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.

The Next Steps
To find out more about Tetbury Hospital Trust please visit our website 

To visit the hospital, or find out more information about this vacancy, including an application pack email

Closing Date: 25th January 2021

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